Refund policy

Refund & Replacement Policy

Because every lead we deliver is exclusive and removed from our inventory the moment it's sent to you, all sales are final. We do not offer cash refunds. What we do offer is a straightforward replacement policy for leads that don't meet our quality standards.

Replacement Policy

If a lead you receive doesn't meet our validity criteria, we'll replace it with a new lead at no additional cost. Replacement requests must be submitted within 7 days of delivery, and are capped at 10% of your total order quantity.

A lead qualifies for replacement if it meets any of the following:

• Invalid or disconnected phone number
• Duplicate submission
• Fake, spam, or bot-generated entry
• Outside your specified service area
• Missing or invalid TrustedForm consent certificate

What Doesn't Qualify

We guarantee that every lead is a real, consent-verified homeowner matching your criteria, we don't guarantee that a lead will answer, convert, or ultimately close. The following are not eligible for replacement:

• Lead didn't answer or return contact attempts
• Lead wasn't interested once contacted
• Lead didn't convert into a sale
• Pricing or timeline objections raised by the homeowner

How to Request a Replacement

Contact us within 7 days of delivery with your order number and the reason for the request. Our team will review and, if it qualifies, send a replacement lead. Replacements are issued as new leads, not credits or cash refunds.

Order Cancellations

Because orders are typically processed and delivered quickly, we can't guarantee cancellation once fulfillment has started. If you need to cancel an order, reach out as soon as possible after purchase.

Questions?

If anything about a lead you received doesn't look right, just reach out, we're happy to help.

Customer Support
Inquora Marketing